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Thorn

Senior Support Engineer - Tooling & Automation

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Remote (US-Based); Remote, US”
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About this role

Thorn is hiring for a Senior Support Engineer - Tooling & Automation role. See the official posting for full details.

Requirements

  • You have a commitment to putting the children we serve at the center of everything you do.
  • You have strong experience providing technical support to customers, with the ability to diagnose complex issues, resolve nuanced problems independently, and determine when and how to escalate effectively.
  • Experience building, maintaining, or improving internal or Support-focused tooling that solves operational problems or enables teams to work more effectively.
  • A proactive, test-and-learn mindset, with the curiosity to explore new technical approaches and the persistence to turn experimentation into meaningful improvements for the team.
  • Hands-on experience applying AI technologies to improve tools, workflows, integrations, or automations, with the judgment to identify opportunities where AI can reduce manual effort, surface insights, and support human…
  • You communicate clearly, efficiently, and thoughtfully with both technical and non-technical audiences. We’re a highly-distributed team, so written communication is crucial, from Slack to technical documentation to Zoom…
  • You have experience communicating directly with external users, and bring a strong commitment to delivering an exceptional customer experience.
  • You’re comfortable operating in a fast-paced, reactive environment and demonstrate sound judgment when prioritizing shifting customer needs, technical constraints, and competing requests.

Summarized from the employer's posting — check the full posting for every requirement.