Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “US (Remote)”
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About this role
Leap is hiring for a Director of Client Success role (full-time). See the official posting for full details.
Requirements
- 8+ years in client success, account management, or benefits consulting, with at least 4 years managing a team of senior or principal-level individual contributors
- Deep experience with employer-sponsored healthcare, working directly with HR and Benefits leaders, TPAs, PBMs, or benefits consultants
- Experience working in start up environments or the pace of a start up
- A relationship-first leader who builds trust quickly with HR and Benefits executives, with strong executive presence and the backbone to push back on clients when it is the right call
- A track record of building team operating systems from scratch: standups, escalation paths, playbooks, coverage models, and metrics
- Proven results on gross and net revenue retention and client satisfaction across a growing book of business
- Experience with carve out programs, navigation health plans, understanding HR leaders and their strategic planning
- Sound judgment on when to resolve an issue and when to escalate, and the ability to teach that judgment to a team
Summarized from the employer's posting — check the full posting for every requirement.
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